Exchange & Return Policy

At S A Curaclouthmed, your satisfaction is our priority. We take great care to ensure that every product you receive meets our high-quality standards. However, if you’re not completely satisfied, we’re here to help with our simple and transparent exchange and return process.

Please read the following policy carefully before initiating a return or exchange.

Eligibility for Return or Exchange

We offer a one-time return or exchange on eligible products within 7 days from the date of delivery.
To be eligible, items must be:
- Unused and unwashed
- In their original condition with tags intact
- Packed in the original packaging

⚠️ Please Note:

Embroidered or engraved items are not eligible for return or exchange.
Sale items are final and cannot be returned or exchanged.
Items that have been used, washed, or had their tags removed will not be accepted.

Return Policy

For prepaid orders, a flat ₹100 reverse shipment fee will be deducted from your refund amount.
This deduction applies only to returns, not exchanges.
Refunds will be initiated and credited within 5 business days after the returned item passes our quality check.

If our reverse pickup service is not available at your location, you’ll need to self-ship the product using a reliable courier service.
Our team will share the warehouse address upon request.
Refunds or exchanges will be processed after the item is received and inspected at our warehouse.

Exchange Policy

Exchanges can be made for size or product replacement only (no refunds for exchanges).
Your exchange order will be initiated once the original item is picked up and passes quality checks.
If reverse pickup isn’t available, please self-ship your product. Once we receive and verify the returned item, we’ll dispatch your exchange order.
Exchanged/ Replaced products will be delivered to you within 7 days

Order Modifications & Cancellations

If you need to make changes to a confirmed order, please contact our Customer Care within 24 hours of receiving your order confirmation email.
Once an order is placed, it cannot be canceled after the 24-hour window.

Refund Process

After the returned items reach our warehouse, they undergo a quality inspection.
Once approved, refunds are initiated and credited within 5 business days via the original payment method.
Please allow additional time for the amount to reflect in your account, depending on your bank or payment provider.

How to Initiate a Return or Exchange

Contact us at [support@curaclothmed.com] or via our Customer Care to request a return or exchange.
Provide your order number and reason for return/exchange.
Our team will guide you through the pickup or self-shipping process.

Important Notes

We allow only one-time exchange or return per order.
In case of manufacturing defects or wrong item received, please notify us within 48 hours of delivery.
Products sent to us without prior authorization will not be accepted.

We’re committed to making your experience smooth and hassle-free.
If you have any questions, feel free to reach out to our support team at support@curaclothmed.com or through our Contact Us page.